Privacy Policy

Effective date: October 4, 2026

This Privacy Policy explains what information TradeOptix (the “Platform”) processes, why, and who it is shared with.

Information we process

• Account information — your username, email address, display name and role, and a securely hashed password. If you sign in with Google, we receive your name and email address from Google.
• Trading data — account number, broker server, balance and equity, open positions, orders and trade history, read from your own MT5 account in order to show your dashboard and run your bots.
• Configuration — strategies, bots, watchlists, chart drawings and preferences you create.
• Cloud MT5 data (only if you use Cloud MT5) — your MT5 login number, broker server and MT5 password (encrypted), your terminal’s status, and a cache of price history kept with your terminal.
• Billing data (only if you subscribe) — your PayPal subscription ID, status, billing dates and last payment date. Payments are handled by PayPal; we never receive your full card or bank details.
• Notifications — in-app notifications, and your Telegram bot token and chat ID if you turn on Telegram alerts.
• Community data — strategies you share or receive, and bot performance shown on the leaderboard (bot name, symbol, timeframe, ratios and a shortened owner name; no money amounts).
• Technical data — logs needed to operate and secure the service, such as timestamps, IP addresses, error logs and connection status, and anti-bot checks on the sign-in page.

MT5 passwords

• Connector: we do not store your MT5 password. When you connect or switch accounts, the login is relayed to your own connector and used only to sign in to your own terminal.
• Cloud MT5: we store your MT5 password encrypted. It is decrypted only on our servers to log in your own Cloud MT5 terminal, is never shown back to you or to other users, and is deleted when you ask us to delete your account.
• Connector tokens and your Platform password are stored only in hashed form.

How we use information

We use information to provide the Platform: to authenticate you, show your account, run the strategies and terminals you configure, process your subscription, send password-reset emails and the notifications you ask for, prevent abuse, and keep the service secure and working. We do not sell your data.

Who we share it with

Information is shared only with the services needed to run the Platform:

• Your broker and MetaQuotes (MetaTrader 5) — to log in and trade on your account.
• PayPal — to process subscriptions and payments.
• Google — Google sign-in, only if you choose to use it.
• Cloudflare — secure network delivery and Turnstile anti-bot checks.
• Email provider — to send password-reset and account emails.
• Telegram — only if you turn on Telegram alerts.
• Hosting providers — for the servers that run the Platform and Cloud MT5 terminals.

Each user can only see their own trading data. The Operator (administrator) can see account-level information needed for support and billing — such as your username, connector status, MT5 account number and server, Cloud MT5 status and subscription status — but never your MT5 password.

Cookies & local storage

The Platform stores an authentication token in your browser to keep you signed in, and stores UI preferences locally. These are required for the Platform to work. The sign-in page uses Cloudflare Turnstile to block automated sign-ups.

Storage, security & international transfers

Data is stored on servers operated by or for the Operator, which may be located in other countries than yours. Traffic is encrypted in transit (TLS), sensitive values are encrypted or hashed at rest, and access is restricted. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Retention

• Account, configuration and trading records are kept while your account is active.
• When your Cloud MT5 access ends, your terminal is deleted. Your saved MT5 login (and the encrypted password) is kept so you can resubscribe, until you ask us to delete it or your account is deleted.
• Billing records may be kept for as long as required by tax and accounting law.
• Logs are kept for a limited time for security and troubleshooting.

Your rights & contact

Depending on where you live, you may have the right to access, correct, export or delete your data, or to object to certain processing. To make a request — including deleting your account and any saved Cloud MT5 login — contact [email protected]. The Platform is not intended for anyone under 18.

Changes

We may update this Policy. For material changes you will be asked to accept the updated version when you next sign in.